Renting works better when you know the next step and the right person to contact. Request the latest Ray White Tenant Information Guide for practical information about the tenancy journey, your records and common questions about living in a rental home.
The guide explains applying for a home, tenancy agreements, moving in, inspections, maintenance and repairs, ending a tenancy and other everyday responsibilities. It also includes Healthy Homes, pets, smoke alarms, mould and dampness, and troubleshooting topics.
For a Kawakawa or Moerewa rental, the property listing and your signed agreement contain details the general guide cannot decide: the address, rent, included chattels, services, move-in arrangements and contacts for your home. Read these together and ask the property manager when something is unclear.
Report problems early with enough detail for the team to understand them. Do not wait for an inspection to mention a repair, or assume a guide request counts as formal tenancy notice.
If you want to apply for an advertised home, start with the rental application guide and the property’s viewing instructions. Existing tenants should report repairs through the maintenance page and discuss leaving through the tenancy-ending process. An urgent safety issue should follow the emergency instructions supplied for your tenancy, not a routine guide-request queue.
Use the form below and write Tenant Information Guide in the message. Include your contact details and any general question. The request reaches Rose Pitcaithly and our property-management team, who supply the latest copy. Delivery is handled by the team; an instant download or fixed response time is not promised.
For the rules applying to a particular tenancy, check current Tenancy Services guidance and obtain independent advice where needed.