This page provides practical information for tenants living in a property managed by Ray White Kawakawa. Your signed tenancy agreement, property-specific instructions and current New Zealand tenancy law remain the primary sources for your particular tenancy.
Pay rent using the reference and account details supplied at the start of the tenancy. Keep payments up to date and contact the property management team promptly if a payment problem arises. Early communication gives everyone the best opportunity to understand the situation and discuss the available next steps.
Keep the home reasonably clean and tidy, use fixtures appropriately and advise us when repairs are needed. Tenants should not make alterations, add fixtures, change locks or arrange non-urgent work without the required approval. Follow the tenancy agreement for lawns, gardens, pets and the number of occupants.
Routine inspections help check the property’s condition, identify maintenance and confirm it is being cared for. You will receive the required notice before an inspection. Make the property accessible, secure pets as agreed and report any issue you want the property manager to inspect.
Report maintenance through the approved process and include clear details and photographs where helpful. For urgent issues that threaten people or property, follow the emergency instructions supplied for your tenancy. Read our repairs and maintenance guide before arranging work yourself.
Contact the property manager before changing occupants, keeping a pet where approval is required, assigning the tenancy or making alterations. A conversation does not automatically change the agreement; wait for written confirmation.
Notice requirements depend on the tenancy and circumstances. Check your agreement and obtain current guidance before committing to a new move date. Our ending a tenancy guide outlines the practical handover process.
Use the form below for a general question. Maintenance and vacating requests should use the dedicated forms so they reach the correct process.
Confirm the agreed start date, keys, payment instructions and the contact person for questions. Read your tenancy agreement and supplied property instructions. Review the initial condition report, note existing marks or missing items and raise corrections promptly through the agreed process. Keep copies and dated photographs; do not assume an unreported difference has already been recorded.
Check how heating, ventilation, appliances and included services operate. Ask about a missing instruction or fault early. Account details should be verified through a known office contact if a change or unexpected payment request arrives.
Request the Tenant Information Guide for a broader explanation of the rental journey. Read our pets resource before requesting consent and our mould and dampness guide if a moisture issue appears. If the home is marketed for sale, our tenanted-sale guide explains consent, privacy and viewing arrangements.
A rent question, repair report, request for a change and notice to leave each have different requirements. Tell the team what you want to resolve and retain the written response. Do not assume that a general message changes the agreement or serves a legal notice. Use current Tenancy Services information for independent guidance about rights, responsibilities and dispute processes.