Report repairs and maintenance as soon as you notice a problem. Clear information helps Ray White Kawakawa assess the issue, contact the property owner where required and arrange the appropriate response.
Use the maintenance form below and describe what is happening, where the issue is located and when it began. Include photographs when they help show the problem. Confirm whether access can be arranged and note any relevant safety concern.
Examples of non-urgent maintenance may include a dripping tap, a faulty appliance supplied with the property, a sticking door or a minor leak that is contained. Continue to take reasonable steps to prevent avoidable damage while the request is being assessed.
Call 111 when you need an emergency Police, Fire or Ambulance response. Follow the New Zealand Police emergency guidance. Do not wait for this website form to be read. For urgent property-management matters, use the contact instructions supplied with your tenancy; the routine form below is not an after-hours emergency service.
If there is an immediate risk to people or serious damage to the property, follow the emergency contact instructions provided for your tenancy and contact emergency services where necessary. Situations involving fire, suspected gas, live electricity, major flooding or immediate personal danger should not be left in a routine online queue.
Do not instruct a contractor or carry out alterations without the required approval, except where current tenancy law permits urgent remedial action and the applicable process has been followed. Unauthorised work may create safety, insurance or reimbursement issues. Contact the property management team first whenever it is reasonably possible.
Once work is approved, a contractor or property manager may contact you about access. Keep appointments, secure pets and make the affected area accessible. If the timing no longer works, advise the contact person promptly so the repair is not unnecessarily delayed.
Submit the maintenance form below. For general tenancy information, visit our tenant information page.